client
[noun, ˈklaɪənt]:

1. a person, company, etc, that
     seeks the advice of a
     professional man or woman

2. a customer

3. a person who is registered
     with or receiving services  of
     anagency or organization

4. a person depending on
     another's patronage
Alex Murphy - Client Relationship Professional

As an experienced Client Relationship professional, I'm highly skilled in managing relationships with organizations ranging from small to large on both technical and non-technical levels, comfortable serving as primary client interface pre to post-implementation, using strong interpersonal and analytic skills to deliver optimal results.  I take a “hands on” approach, focusing on professionalism and a high standard of accountability, owning the customer relationship and building confidence in the technology.  Being detail and goal-oriented, I'm not willing to let small details slip through the cracks, and am willing to use any and all tools and technology available to deliver a great product to the client while building respect for the brand.
Client Relationship Wins

Established valuable and rewarding relationships with clients, helping them increase utility of implemented software by anticipating needs and providing economical enhancements and upgrades to existing systems.  This often involved justification of needs and requirements to higher administrations, town and county boards.  Worked through project request, work-order, contract and billing phases.

Primary resource / interface between multiple legacy applications and the organization’s premier product.  Helped implement/support conversion projects between product lines.

Coordinated & led frequent meetings and projects, logged and delivered resolutions for all issues.  Assisted in project scope definition, serving as tester, trainer and documentation provider.  Involved with efforts from low level data entry operations to high level statistical analysis by serving as the product liaison between developer and clients using the product.

Coordinated software and documentation distribution via web-based utilities.  Utilized a variety of tools to publish resources in help files, web wikis, Power Point demonstrations and user manuals.  This provided wider access to information and overcame problems accessing files due to network restrictions of firewalls and when application was employed in the field.

Ensured clients were able to complete yearly processes by providing updated software and resources (data, software licenses, bug fixes, documentation).

Generated additional billable jobs that increased profit margin and enabled business unit to build on base support revenue.  Assisted in all aspects of project delivery.

Successfully reached out to past clients that generated project work on a time and material basis.  This facilitated the continuation of relationships and income opportunities even when the client had discontinued their support contract, also re-establishing relationships with those who unsuccessfully attempted to migrate away.

Assumed a customer support problem database with a high number of unresolved problems, succeeded in closing all outstanding issues while maintaining a high level of response and customer satisfaction.

Assisted project managers on all product implementations providing timely and accurate problem resolution and status communications to management and the end user community.